How to renew a prescription

This page shows you how to renew a prescription. Renewing issues a fresh prescription based on one you already sent, without starting from scratch.

Who can do this: Prescribers. See roles for what each role can do.

Before you start

• The Renew option only shows when the portal allows this prescription to be renewed. It also only shows for a prescription in your own organization.
• You need your 6-digit Secure PIN ready to confirm. See Secure PIN.

1. Open the prescription you want to renew.
2. Click Confirm. A menu opens.

   

   the Confirm menu open, showing the Renew option.

3. Click Renew in the menu. The Renew Prescription panel opens.
   📷 Screenshot

   the Renew Prescription panel with the product details pre-filled from the original prescription.

   prescriptions/renew-a-prescription-02.png
4. Check the pre-filled product details. The treatment stays locked to the original and cannot be changed.
5. Update Quantity, Delivery Address, Instructions, or Variant, if needed.
6. In Duration, select how long the course should last. This box is optional unless you turn on Repeat Dispensing.
7. Turn on Repeat Dispensing if this renewal needs regular repeat supplies.
8. If Repeat Dispensing is on, select a Dispense Frequency. A Duration is now required too.
9. Click Renew.
   📷 Screenshot

   the Renew Prescription confirmation window with the Secure PIN box.

   prescriptions/renew-a-prescription-03.png
10. In the confirmation window, enter your 6-digit Secure PIN.
11. Click Renew to confirm.

What happens next

A new prescription is created, and you are taken straight to it. The original prescription now shows “Renewal requested: ”. The new one is still a draft. Once the new one is sent, this changes to “Renewed as ”. Click it to jump to the new prescription. The new prescription shows “Renewal of ” while it is a draft. Once it is sent, this changes to “Renewed from ”. Click it to jump back to the original.

If something goes wrong

• If Renew is greyed out in the menu, this prescription cannot be renewed yet. You might not have the Prescribe permission, or it belongs to a different organization. Hover over the option to see why.
• “Required for repeat prescriptions” — you turned on Repeat Dispensing but left a box empty. Fill in both Dispense Frequency and Duration.
• Closing the panel discards anything you entered. You can close it with Cancel, the X, Esc, or by clicking outside it.