How to join the consultation room

This page shows you how to join a video consultation. It also covers turning on your camera and microphone.

Who can do this: The provider assigned to the appointment. That’s the prescriber whose profile is linked to that booking.

Before you start

The booking must be a confirmed video appointment that hasn’t ended yet.

🎬 Video

Opening a confirmed video booking, joining the call, and allowing camera and microphone access.

appointments-join-the-consultation-room.mp4

1. On your Appointments screen, open a confirmed video booking.
   📷 Screenshot

   A confirmed video booking open, showing the Open consultation room button.

   appointments/join-the-consultation-room-01.png
2. Click Open consultation room.
3. Review the appointment details shown at the top of the room.
4. Click Join call.
5. When your browser asks to use your camera and microphone, click Allow.
   📷 Screenshot

   The browser's camera and microphone permission prompt.

   appointments/join-the-consultation-room-02.png

What happens next

• The room can take a moment to load. You’ll briefly see “Preparing your room…”.
• Once you’re connected, a Live room connected label appears.
• Your patient appears in the room once they join.
• Click Participants to see who has joined and their connection status.
• Use the Consultation Tools panel to view or add notes and prescriptions during the call. See How to write consultation notes.
• When you’re finished, click End session to close the call. Then click Back to appointments.

If something goes wrong

• Camera or microphone blocked in your browser — click the small lock icon in your browser’s address bar. Set Camera and Microphone to Allow. Reload the page.
• Join fails but access isn’t fully blocked — click Allow camera and microphone on screen and try again.
• “This consultation room could not be opened.” — this happens if you reload the page or open a saved link directly. Go back to Appointments and open the room again from the booking.
• “This consultation is not available to join.” — shown if the booking was cancelled, rescheduled, or has ended. Also shown if you’re not the assigned provider. Read the reason shown on screen.
• Room drops during the call — click Join call again to reconnect.