How to reschedule or cancel

This page shows you how to change a booking’s time or cancel it.

Who can do this: Any signed-in prescriber or manager who can open a booking’s details.

Before you start

Open the booking on your Appointments screen before you start.

🎬 Video

Opening a booking, then cancelling it and, separately, rescheduling it.

appointments-reschedule-or-cancel.mp4

Cancel a booking

1. Open the booking from the calendar on your Appointments screen.
   📷 Screenshot

   A booking open, showing the Cancel and Reschedule buttons.

   appointments/reschedule-or-cancel-01.png
2. Click Cancel.
3. In the Cancel Appointment window, type a reason. This box is required.
4. Click Submit to cancel the booking, or click Close or Keep booking if you change your mind.

Reschedule a booking

1. Open the booking from the calendar.
2. Click Reschedule.
3. Pick a new date and time from the list shown.
   📷 Screenshot

   The reschedule window with a new date and time selected.

   appointments/reschedule-or-cancel-02.png
4. Click Confirm reschedule to apply the change, or click Keep current time to back out.

What happens next

• Cancelling shows the message “Appointment has been cancelled” and the calendar updates.
• Rescheduling shows the message “Appointment has been rescheduled” and the calendar shows the new time.
• A cancelled or rescheduled booking can no longer be opened as a video call. See How to join the consultation room.
• Patients can also reschedule or cancel using their own booking link. You don’t need to do anything when they do.

If something goes wrong

• “Reason is required” — type a reason for cancelling before clicking Submit.
• If cancelling or rescheduling fails, an error message appears. Try again.
• If the problem keeps happening, refresh the page and reopen the booking.